Frequently Asked Questions (please request additions to this list if you don't see your question listed here):
1. Return/exchange policies:
What is your return/exchange policy? You may return an unused/unwashed item in its original condition and original packaging within 30 days of purchase for full refund minus shipping. Only the price of the item (plus any applicable tax) will be refunded. Shipping is not refundable, and return shipping will be your responsibility.
We understand that you need to try some things out. If it has been used but not washed, then you may return it for the purchase price if it comes back in pristine condition in its original packaging. If we determine that it looks used and has been washed and/or has a strong smell, animal hair, dirt, stains, etc. then we will charge a 15% restocking fee as we cannot resell it as new.
You must contact us at 3tdcustserv@gmail.com BEFORE returning the item. Shipping the item back to us will be your responsibility. Exchanges will be handled as a return and a new purchase so shipping to you will also be your responsibility.
FINAL SALE items will not be available for returns/exchanges.
Refund will be completed when the item is returned.
*Hand dyed items are all unique and are subject to differences in color/pattern. Please consider this when wanting a return/exchange.
2. Shipping & handling:
Which shipping methods are available to me? For domestic orders, all available methods from USPS are available as well as UPS Ground. For Canada, USPS International shipping methods are available. International shipping to other countries are available by special request at this time. Please contact us, and we can add your country to the shipping list.
How do you calculate shipping prices? It is calculated in real time based on weight of each item.
What is your handling cost? We do not add handling charges at this time.
What is your turn around time? Turn around time is currently 1-2 weeks.
3. Product Care:
Should I prewash your wraps prior to use? If you're trying it out, you can use it before you wash since you will be charged a restocking fee if you decide that it won't work for you. If you decide to keep it, you should prewash at least 1x in cold water and tumble dry on low or hang to dry. This will ensure that you'll get the length that you'll end up with, and it'll be easier to practice tying your wraps. Especially for hand-dyed items, please prewash before use. Try to wash them separately from your other wash to preserve the fabric as washing with other items can snag and/or pill the fabric unnecessarily.
Do I need to prewash my bamboo items like diapers and wipes? It's always a good idea to prep your diapers and wipes for maximum absorbancy though they have been prewashed/preshrunk before they were made.
4. Price matching:
Can you match co-op prices? No. Unfortunately, we cannot match the close to wholesale prices of co-ops through this website. Sometimes we will sell our items as clearance here or through co-ops, so keep an eye out for them if you want some great bargains.
5. What are the certificates that you have for the bamboo fabric?
We have several certificates including ISO 9000 cert for the factory, Oeko-Tex 100 organic cert for the organic cotton portion of the bamboo fabrics, organic certification for the bamboo fiber, and lead testing for OBV, OBF, OBT, and dyed OBV.